Shipping policy

Last updated: September 22, 2026

Processing time. Orders are processed within 1–3 business days (Monday to Friday, excluding holidays).

Delivery time. Orders to the United States typically arrive within 7–15 business days after dispatch. Delivery times are estimates and may occasionally be affected by carrier delays or peak seasons.

Shipping costs. Shipping rates are calculated and shown at checkout before you pay.

Tracking. As soon as your order ships, we'll email you a tracking number so you can follow your package.

Customs and duties. All import duties and customs fees are included in our prices. You will not be asked to pay anything extra when your order is delivered.

Multiple packages. If you order several items, they may arrive in separate packages on different days.

Address accuracy. Please double-check your shipping address at checkout. We're not responsible for orders delivered to an incorrect address entered by the customer, but contact us right away if you spot a mistake and we'll do our best to help.

Lost or delayed packages. If your tracking hasn't updated in 7 days, or your order hasn't arrived within 20 business days, contact us at kaliasisipho@gmail.com and we'll investigate.